When evaluating lease accounting software providers, it’s important to think beyond Day 1 compliance and consider the ongoing level of support provided by the vendor. A good support system will provide the educational resources necessary to get new hires up and running quickly. Great customer support will provide seasoned employees easy access to the answers they need to get over more complex hurdles. And ultimately, great customer support can educate your team on how to elevate your lease accounting operations beyond mere compliance and day-to-day requirements, and help find proactive ways to streamline your accounting operations.
Lease accounting software support available in multiple forms:
Customer support should not be a one-size-fits-all solution. A combination of virtual, on demand and in-person support resources provides an ideal mix to suit every learning style. For example, CoStar customers have the following support resources available at no additional charge:
- Customer portal provides 24-hour access to training, help center and support tickets
- Knowledgeable support personnel available 12 hours per day (8:00 am to 8:00 pm EST)
- International + Multinational Support
- Regular user training events
What customers say about CoStar’s support resources:
In-person events held by CoStar provide valuable insight on industry best practices and innovations. CoStar customers interviewed at a recent training event self-reported using online training modules to initially get familiar with the lease accounting software (“which has been phenomenal”) before attending the event.
They also attest to the readiness of the support personnel available with comments such as “I get a lot of help from the support team, they are very willing to help us.”
Great customer support is one of the reasons more than 99 percent of CoStar customers renew their contracts annually.