CoStar Has Your Back
(yeah, your six is covered)
You've probably had a tech partner who promised the moon but disappeared after onboarding.
CoStar Real Estate Manager is always at your side.
Support includes webinars, newsletters, a knowledge base, 1:1 classes, customer success strategy and customer support that solves challenges the first time.
After onboarding — and long before renewal — we're there.
Customer Webinars
CoStar Center of Excellence webinars combine decades of product knowledge with industry best practices and peer feedback to increase the value received from your applications and services.
Knowledge Base
Live support's there when you need it. You also have a well-organized, 600-plus-article knowledge base written from a user's point of view. By the time you read this, we probably added another one.
CPAs on Staff
The lease accounting support team's called "The Accountables" for a reason. You'll find a CPA during the entire cycle — from sales and onboarding to support. When it comes to GAAP, you simply won't find a gap here.
Customer Success = Company Success
The CoStar Customer Success team is an elite group of product experts and problem solvers.
With this program, a CSM proactively monitors your platform usage. You’ll know who to call and who to lean on.
That's because our CSMs ask the right questions, guide you to the best possible results, and act as your voice.
Your success? It's theirs, too.
