Centers of Excellence
The Centers of Excellence combine decades of product knowledge with industry best practices and peer customer users to increase the value received from CoStar applications and services.
Programs for Enhanced Portfolio Management
Lease Accounting Center of Excellence
The Lease Accounting Center of Excellence combines decades of lease accounting expertise, customer experiences and team member knowledge implementation, customer success, support, product management and training to provide events and information that ensure users get the most from CoStar Real Estate Manager including:
- Best practices for application use
- Product feature highlights to improve productivity
- Knowledge sharing and shared experiences from team members and other customers
- Monthly webinars to share these topics and provide a forum for Q&A
Our customer tell us the Lease Accounting Center of excellence improves their productivity with our solutions and there is real value in the on-going sharing of other customers’ experiences and best practices to help with lease accounting and month-end and quarter-end close.
Portfolio Administration Center of Excellence
The Portfolio Administration Center of Excellence provides events and information to assist customers in achieving optimum real estate portfolio performance, increased cost savings and corporate compliance including:
- Industry best practices for strategic planning and managing real estate data
- Shared knowledge and experiences from other customers
- Shared knowledge from decades of CoStar experience from our professionals
- Online educational forum with CoStar experts on customer-requested topics
Examples of upcoming and past topics include:
- How to optimize portfolios with Costar products, data and services?
- Workflows for making data updates?
- Best month-end processing practices?
- Steps for exercising, modifying or declining lease options?
- What lease clauses are important and why?
- Managing and tracking critical dates and why?
- Percentage rent and how is it managed in CoStar?
- Sales tax, VAT, and other taxes, and applying them to expenses?
Customer Success Program
“CoStar has founded our customer success program to ensure all aspects of our software, services, training and ongoing education exceed expectations.”
— Mark McDonald, Vice President of Customer Success