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Customer Support

Customer support from CoStar provides professional, on-going support of applications that is an integral part of the 99% customer retention rate.

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With CoStar Real Estate Manager, customers get comprehensive and expert business management support, that includes:

  • Combines with the Customer Success team and other areas of the organization to ensure comprehensive support and highest value from CoStar solutions
  • Provides a support portal and comprehensive knowledge base for quick answers
  • Has knowledgeable client services representatives to assist you
  • Tracks the status of any issue you have and communicates regarding status and resolution
  • Assists in connecting you to other valuable services such as training and implementation if you have new personnel to train or you want changes to your application

Customer Success Program

“CoStar has founded our customer success program to ensure all aspects of our software, services, training and ongoing education exceed expectations.”

— Mark McDonald, Vice President of Customer Success

Explore all the ways CoStar can help.